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Rural Call Completion

Record keeping, retention and reporting made easy.

The FCC’s Rural Call Completion Order adds an enormous new burden upon a large number of carriers.

Covered providers must record, analyze and report on all long distance call data on a quarterly basis, with data to be retained for six months.

This huge volume of call records must be analyzed and reported on separately for each rural operating company to which calls are delivered, and in aggregate for all other operating companies.

The order also presents other reporting challenges, by requiring the cause of uncompleted calls to rural carriers to be reported. Plus, standard industry CDR formats do not include SS7 signaling cause codes, which are required under the new rules.

We can help, by analyzing your records and fulfilling the FCC’s reporting requirements for your company.

Contact KFR Services today for a free estimate. Email krusso@telecomdb.com or call 843-879-5030.

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Frequently Asked Questions

WHEN DOES THE RURAL CALL COMPLETION ORDER GO INTO EFFECT?
Effective dates have yet to be issued for the actual data collection rules. The Office of Management and Budget must first approve the information collection requirements.  

The rest of the order goes into effect January 16, 2014, except for rules mandating that providers not signal a ringing sound to the caller until the called phone is actually ringing. That section becomes effective January 31, 2014.  

Comments on the Further Notice of Proposed Rulemaking (FNPRM) are due January 16; replies due February 18, 2014.

WHO IS REQUIRED TO REPORT?
Providers of long-distance voice service that make the initial long-distance call path choice for more than 100,000 domestic retail subscribers, counting the total of all business and residential fixed subscriber lines and mobile phones, and aggregated over all of the provider's affiliates, are required to record, retain and report long-distance call data. This includes local exchange carriers (LECs), interexchange carriers (IXCs), commercial mobile radio service (CMRS) providers and VoIP service providers.

Commissioners have excluded intermediate providers from these reporting requirements, on the basis that the initial call path should provide the data they need to identify problems.

Rural ILECS are encouraged to report data, although those providers are not required to do so. Participants are asked to report the number of incoming call attempts received, the number answered on its network and the call answer rate calculation.  

WHAT DATA MUST I RECORD?
Covered providers must record and retain data on long distance call attempts made to ALL carriers (not just rural service providers), for which they make the initial long-distance call path choice. Data collection applies to all domestic long-distance calls, both interstate and intrastate. Providers must report data on interstate and intrastate calls separately.

All call attempts must be recorded, and autodialer traffic must be included, along with calls of very short duration.

Call attempts to toll free numbers are excluded.

Data fields must include:

  1. calling party number
  2. called party number
  3. date
  4. time
  5. an indication whether the call was handed off to an intermediate provider or not and, if so, which intermediate provider
  6. the rural OCN associated with the called party number
  7. an indication whether the call attempt was interstate or intrastate
  8. an indication whether the call attempt was answered, which may take the form of an SS7 signaling cause code or SIP signaling message code associated with each call attempt
  9. an indication whether the call attempt was completed to the ILEC but signaled as busy, ring no answer or unassigned number, which may also take the form of an SS7 signaling cause code or SIP signaling message code associated with each call attempt

The last two requirements may prove especially problematic for smaller service providers that may not have SS7 probes, since standard industry CDR formats do not include this information.

For calls to rural OCNs, there must be one line item or row on the report for each rural OCN.

For calls to non-rural OCNs, the carrier that made the routing choice must still report the same information, but it can be in the aggregate (i.e., one line item on the report covering all non-rural OCNs, as opposed to one line item for each rural OCN.)
 
WHAT IS THE TIME PERIOD FOR RETAINING DATA?
Data is to be retained for a six month period.  

WHEN DO I REPORT THE DATA?
Data is to be reported quarterly. The reporting deadlines are:  

  • February 1: data from October - December due.
  • May 1: data from January - March due.
  • August 1: data from April - June due.
  • November 1: data from July - September due.  

HOW LONG MUST I COLLECT THIS DATA?
Right now, there is no sunset date for the rules. The order indicates Commissioners will reevaluate after three years.

Need help? Email krusso@telecomdb.com or call 843-879-5030 for a free estimate.

 
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